Support

How can we help?

Contact us if you cannot open your reading, did not receive an email, have a payment or refund question, or need help with your personal data.

Please include: the email address used for your reading and your reading or payment reference, if available. Never send full card details or passwords.

Reading access and delivery

• Check your spam or junk folder if the result email has not arrived.
• Your secure result page is the source of truth for the current reading status.
• If a photo, audio file or PDF does not open, tell us which item is affected and which device or browser you are using.

Payments and refunds

Payments are processed by Stripe. We do not store your full card details. For a refund request, email us within 14 days and include the email used for the order and the order reference if you have it.

Read the complete Refund Policy.

Privacy and deletion

For access, correction or deletion requests, contact us from the email address connected to your reading whenever possible.

See our Privacy Policy and Data Deletion page.

Contact

Email: [email protected]